Refund Policy
We want you to have a smooth shopping experience with Blixsy. Please review the refund terms below before making a purchase.
Returns Eligibility
We only accept returns if the item is unused, undamaged, and returned in its original packaging.
To be eligible for a refund, a return request must be submitted within 14 days of delivery.
Non‑Returnable Items
We do not accept returns or refunds for:
- Products that show signs of use, wear, or damage
- Items returned without original packaging
- Orders damaged due to misuse or improper handling
- Gift cards (if applicable)
Return Approval
All return requests must be approved before sending the item back.
Unauthorized returns may be rejected.
To start a return, contact us at:
Include your order number and a brief explanation.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- The refund will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping Costs
Return shipping costs are the responsibility of the customer.
Original shipping fees are non‑refundable.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos.
We will review the case and offer a replacement or refund if approved.
Cancellations
Order cancellations are only possible before the order has been shipped.
Once shipped, the order cannot be canceled.
Contact
For any questions regarding refunds or returns, please contact: